Private Content Thought Deleted Before Posting is Often Saved Anyway

Growing up, you may have been warned by parents and teachers that if you did something bad, it would end up on your "permanent record." Of course, eventually, you found out that such a record doesn't actually exist... at least not in a physical format. Most people are aware that everything you do or say online stays around forever. Even if you delete something, there's almost always a way for a tech-savvy researcher to dig up an old post or shared picture. However, what might come as a surprise to most internet users, as explained in Drew Harwell's L.A. Times article, is that many websites record words typed and images uploaded, even if you delete the content before it ever gets posted.

Many social media users have been in a situation where they were preparing a scathing review or an angry post, then decided to not post it at all, whether for personal or business concerns. Even though they deleted the words they had typed, and never approved the post to go out to their friends and followers, social media platforms (Facebook in particular) save what was deleted"until it is no longer necessary to provide our services and Facebook Products, or until your account is deleted." While it is unnerving to find out that the thoughts and pictures you believed were private were actually being stored on Facebook's servers, some might consider the privacy issue to be not too concerning. However, when Facebook recently accidentally exposed millions of those undeleted photos to third-party apps (not the first of their privacy faux pas this year), their customers were justifiably upset.

It's more than just social media sites that are gathering information you didn't intend to give them. Some online chat services for customer service (LiveAgent for example), show the responder a real-time view of what the customer is typing. These companies claim that this allows responders to more quickly reply to questions, yet they don't inform their users of what some might consider a breach of their privacy. If you knew that every word you typed could be seen, not just the ones you sent, you would probably be more careful with everything you write. I know I would.

According to research done at Princeton University, there are hundreds of websites that record all of the mouse movements and keystrokes made by a user while on the site. This could give companies and cybercriminals access to all kinds of personal and sensitive information, from passwords to credit card numbers. Such websites included WordPress, LiveJournal, and Spotify, among many others. The research couldn't conclusively determine whether a specific website actually had a record of the user's actions; it only showed that the sites had the ability to make such a record.

Not all websites and social media platforms fall into this category. Snapchat, for example, saves an unset message for 24 hours before deleting it completely, but during that time, the content is saved in an encrypted form that can't be accessed without the decryption key, which is only accessible if the message is actually sent. Platforms like Twitter and Instagram will save messages and images in drafts until the user chooses to post, but the content is saved locally, to the user's device, and is never uploaded to the platforms' servers. You should just be aware that in this day and age, everything you do on a computer (or even on a mobile device) could be recorded, saved, and possibly released to the wrong audience. As usual, be mindful with what you post online, and even be careful with content that you don't ever plan on revealing to the public.

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Consumer Version of Google+ Platform to be Shut Down Over the Next Several Months

Social media is an important aspect of most people's lives. For some, social media is a way to keep up with what's happening in the lives of their friends and family members. For others, social media is a platform by which they can advertise their business or find the latest news updates. Although each platform tries to compete with others to some extent, the different platforms tend to attract different types of users, and often users will have accounts on multiple social media sites. LinkedIn draws in job-hunters and business professionals. Facebook and Twitter tend to be for general connectivity, although the former is more for friends and family, while the latter is more general.

Google+, while not on the same level of popularity as Facebook or Twitter or Instagram, filled a similar niche, intending to connect users and improve social media reach through Google's impressive search engine optimization algorithms. Unfortunately, according to Sam Dean's L.A. Times article, SEO wasn't enough to keep the users engaged. Alphabet Inc., Google's parent company, recently announced that Google+ is getting wound down over the next several months. The company expects to have the social media platform completely shut down by August. This week, a Wall Street Journal article came out claiming that Google discovered a security breach on Google+ months ago, and the company never informed its users. Some analysts believe that this breach in customers' trust could be what brought about the announcement on Monday.

However, it seems very likely that the privacy breach (although it may have been the last straw) was not Google's main motivator for shutting down Google+. The real reason was probably one of simple economics. Google+ just wasn't bringing in enough revenue. Social media platforms, since they tend to be free to use, bring in money by selling advertisements. Advertisers will only pay a company if they can see that the number of potential new customers justifies the cost. If a company can pay Google a set amount of money each month for advertising on Google+, and be guaranteed an increase in customers and sales, then they will gladly make that leap. However, if they know that 90% of Google+ users spend less than 5 seconds per session, the company is unlikely to believe that their advertisements will ever be seen, so they will be unlikely to put an advertisement in the first place.

Although the consumer version of Google+ is getting shut down over the coming months, Google is still planning to keep up its enterprise platform, through which corporate customers interact and provide information that can be integrated into Google's other features, including Google Maps. It's impossible to tell which of the issues (low user rates or recent privacy concerns) really made Google finally flip the switch and shut Google+ down, but other social media platforms may soon follow suit. Due to several recent issues with Facebook's handling of user data and bugs in their operating system that allowed hackers to access the same data, governmental agencies like the Federal Trade Commission have stepped up their levels of oversight. Even the House of Representatives and the Senate are getting involved, looking to investigate and improve laws to keep data safer than before.

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Online Advertising in the U.S. Outpaces Print for the First Time

A company can be the best in the business and can be producing the highest-quality items at the lowest prices, but those facts don't matter much if no one hears about the company. So, in many ways, the reach of a company's advertising efforts can be a far more important factor in the business' success than the business itself. In the past, a company's outreach efforts involved advertisements posted in the local newspaper. Eventually, that developed into short commercials on the radio, then on television. Now, in the digital age, advertisers have to make use of the internet if they want to get noticed. In fact, according to Wendy Lee's L.A. Times article, over half of all advertisements in the U.S. this year were online.

Since companies are looking to target more consumers from the younger demographics, and since it's well-known that younger consumers tend to spend far more time on mobile devices than older consumers, those companies have pivoted their marketing strategy to focus on platforms like Google and Facebook. This pivot was so significant that in 2018, advertisers will spend a total of more than $100 billion on online advertisements, a 16% increase from last year's expenditures. Studies have found that the online advertisements are more successful in targeting consumers, provides the advertisers with more information about the targeted consumer, and even costs less overall.

The advertisements tend to focus mainly on social media and internet searches. For example, if you like a Facebook page related to cooking, you might tend to see more ads on your Facebook feed related to cookware. Or, if you search on Google for a specific product, the next time you use the internet, advertisements will be more likely to show you products similar to the one you searched for, or related products from the same company. Online advertising has the benefit that it can target specific demographics of consumers and can record how many people are actually affected by the ads (determined by the ratio of ad clicks to purchases).

It makes sense that companies are making the shift to online advertising. Social media platforms like Facebook and Twitter have millions of users who log on every day, and a targeted ad can draw in many more potential customers than a generic advertisement in the local paper or a catchy commercial on TV. Especially as streaming services become more popular (thereby decreasing the percentage of the population who actively watch cable television), TV commercials become less effective and more annoying to the common viewer. Online ads are still seen as annoying, but if done in the right way, they can catch a consumer's attention without distracting a consumer from the posts and online content they are actually there to see.

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Twitter and Facebook Introduce "Ads Transparency" Tools

In this day and age, it's difficult to get around without utilizing online resources, but in many cases, using those resources require the user to give up quite a bit of their personal information, from names and birthdates to shopping preferences. Because of this, private companies have access to a lot of their customers' personal information.  Yet, although that personal data is being sold to companies to enable their "targeted advertisements" to work better, the customers being targeted rarely receive any information in return about the organizations trying to target them, especially when those organizations are political in nature. Fortunately, according to a recent Bloomberg article, both Twitter and Facebook are in the process of revamping their advertisement policies to make it apparent to all users where the ads are coming from, who paid for them, and how much they paid.

While understanding the identities and motivations of the companies and organizations trying to target you through social media can be nice, that kind of data isn't nearly on the same level as the browsing history and other product-preference data the companies have on you. But, since many of their customers have recently opted to discontinue use of several social media sites after various data scandals, the social media platforms had to make some sort of gesture to try to regain their customers' trust. Twitter was also recently under fire by US lawmakers for not having a system in place to identify and deal with fake accounts that are used for spam or scams, especially in the political arena, as that's the category on which lawmakers tend to focus.

The new Twitter tool, called the Ads Transparency Center tool, lets users search for any Twitter account and see all advertisements run by the account over the past week. For politically-related advertisers, even more data will be released: demographic-targeting data, the amount spent, billing information, etc. All of that data should help lawmakers and analysts determine if certain accounts are being designed specifically to produce misleading or false advertisements for the purpose of impacting US political races.

It's an interesting change in policies. Until now, there was very little oversight regarding advertisements on social media. But, it does make sense that there should be just as much regulation for a Facebook political message as for one that is played over the radio or on the television. Some lawmakers are even putting forward bills to require that social media advertisements meet the same honesty requirements as any other ads. Overall, these changes seem to have little to do with making the individual customers happy, and more to do with obliging with the wishes of lawmakers, but sometimes the two categories overlap.

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YouTube Most Popular Social Media Platform Among U.S. Teens

The internet has evolved so much since it was first created. The internet's growth from a hub of research sharing to the vast interconnected network that exists today is simply mindboggling. None of its original developers could ever have imagined how far their project would come one day. Although the internet is still used for that original intention (sharing research), consumers use it for so much more today. They can go shopping or communicate or socialize or really do pretty much anything they want. The internet is such a dominant force in our society that many online companies can make plenty of money just by getting users to visit their sites. According to a Bloomberg article, one such popular site, YouTube, has become the most dominant social media site, at least in terms of users aged 13-17, the "trendsetting demographic."

These days, the money-making ability and success of a social media company are dependent on how many users it can attract. Even though most of those kinds of sites are free to use, they make money off of advertisements. A few years back, Facebook was well in the lead and was able to make the statement that 71% of teenagers in the United States actively used the site. Now, there isn't one single definitive leader when it comes to favorite social media sites for US teens. The three market leaders are now YouTube, Snapchat, and Instagram, while Facebook has only captured 51% of their possible teen market. YouTube is in the lead currently, with 85% of teens in the US using the site, according to a Pew Research study.

Even with a decrease in their capture rate of that ideal demographic,  Facebook still does very well for its shareholders. Facebook makes approximately $23 per user each quarter and has over 185 million users in the US and Canada alone. Those numbers could change pretty quickly in the future, though. Even now, the study found that only 10% of the respondents reported using Facebook as their main social media platform. Conversely, 33% said that Youtube and Snapchat are their top sites, and 15% said that Instagram is visited most often. Facebook's relatively recent acquisition of Instagram could be their saving grace.

Social media apps and plenty of other online platforms have had increased usage over recent years. This is likely because getting on the internet continues to become easier as technology becomes more and more advanced. Where a user once had to go to a physical desktop computer, the advent of portable computing made everything more accessible to so many people. From laptop computers to smartphones, users are now able to get online pretty much anywhere and anytime they want to. In fact, the Pew study found that 95% of teens either have a smartphone or have regular access to one. Also, 45% of teens say that they are online nearly constantly. That kind of ease of use is beneficial to the companies and consumers alike.

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Amazon's In-Car Delivery Proposal is a Huge Risk Amid Privacy Concerns

Even in the midst of widespread concern among consumers about their private information and how corporations might be able to use it, Amazon has a brand new delivery feature that they are looking to offer. The feature essentially boils down to this: on specific models of cars (especially those built in 2015 or later), if given permission by the consumer, Amazon deliverers would be able to deliver packages straight into the trunk of a car parked anywhere. David Pierson and Tracey Lien's article in the L.A. Times outlines some of the positive and negative aspects of such a proposed service.

In this modern age, many consumers like features like the one Amazon is proposing because it can make life easier. They don't have to make sure to be home for a delivery, boxes don't get left on a porch, and generally, their deliveries are safer and better protected. Many consumers also like to integrate as much technology into the experience as possible and would value the ability to order something from the road and have it appear in the trunk of their car a day or two later. The move is also good for Amazon because it brings their consumers tighter into the Amazon network, making them more likely to choose to shop with Amazon again in the future.

On the other hand, especially in the aftermath of the Facebook/Cambridge Analytica data scandal, many consumers are wary of giving companies more of their personal private information. It is well-known that Amazon makes money off of selling the data of their customers. They sell advertisement space based on what a customer had searched for on their site in the past. With the integration of in-car delivery, Amazon could also track physical locations, length of time at those locations, and how often the consumer goes to those locations. All of that data is useful to Amazon and its advertising customers, but its also something that most consumers don't want companies to have access to.

Amazon is taking a big risk with this and other somewhat invasive delivery features like in-house delivery. If they're able to become an industry standard before the government gets involved, they could avoid being blocked by regulations. But, if they fail to win over consumers, they could be the reason for even stricter regulations. Amazon, just like other large companies, wants to get as much access to as many lives as possible. The more information they have, the more they are able to adjust their marketing to keep consumers even more involved. It's an endless cycle that locks customers in for life.

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Amazon Expects Advertising Revenue to Improve Profit Margin

Jeff Bezos, the CEO of Amazon Inc., recently took over the spot of "richest man in the world" from Bill Gates, the creator of Microsoft. To many, Bezos' wealth doesn't make much sense, because, for the past 20 years, Amazon has not brought in a profit. That may seem pretty cut and dry: profit means financial success. However, for Bezos, that's not exactly how it works. For many years, Bezos' financial strategy has been to choose business growth over profit, reinvesting any revenue into expanding Amazon. In that manner, Amazon's stock value has steadily gone up, even without paying any dividends to shareholders. According to an L.A. Times article by Spencer Soper and Mark Bergen, Amazon's latest shift, to focus on sources of advertising revenue, could help to push the company into profit territory.

Over the past few years, Amazon has been losing money in its e-commerce business but has been able to recoup those losses due to its profitable business of providing cloud services. However, the differences between gains and losses are tight: Amazon's average profit is only around 1%. Up until now, Amazon's advertising business has been pretty small, at $1.7 billion in revenue compared with Google's $35 or Facebook's $17.4 billion. Amazon has nowhere to go but up when it comes to advertising. It is likely that the growth will be among companies trying to get priority placement for their products on Amazon's website. That kind of business plan pivot is unlikely to have high costs and has huge potential for billions more in revenue.

Amazon is in a good place for advertisements. Often, on Google or Facebook, an advertisement appears that tries to push a user toward another site, where the user might purchase the product being advertised. The problem with that system is that users get annoyed by incessant advertisements when they aren't looking to buy anything. The difference for Amazon is that its users are already looking to buy something. Advertisements would be both helpful to the shopper, would benefit the advertiser, and would give Amazon more revenue. Everyone wins!

Food companies spend millions each year to put advertisements on television and in magazines to try to generate more interest in their products among potential customers. The same effect can be achieved on Amazon's website for far lower cost, with less work, simply by adding in suggested searches or sponsored search results. Of course, putting actual images and videos as advertisements can also help, but if someone is looking to buy a product, they're going to choose the one that seems to be at the best price. Through Amazon advertisements, companies can make their products more interesting to the average user. Perhaps one day, Amazon's advertisements could replace those on television entirely. Amazon does have its own video streaming capabilities, after all.

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Deter Hackers by Improving Online Security on Social Media Accounts

As time goes on and technology continuously improves, the ability to hack into the new technology improves with it. So, because hackers are getting smarter and finding ways to attack our internet-enabled devices, we too have to develop and work harder to prevent such attacks. Over the past few years, popular social media platforms like Facebook and Twitter have been targets of hacking and phishing schemes. According to Jessica Roy's article in the L.A. Times, one feature on your Twitter account could be making you more vulnerable to hackers.

Lately, there have been several situations in which Twitter accounts have had their security compromised. From celebrities like Justin Bieber to multi-million-dollar businesses like McDonald's, hackers are taking over. Sometimes they just want to "troll" and post something that they think is funny or that might get a reaction. Other times, the messages are designed to trick other people into clicking a link that will allow the hacker to break into other accounts. 

In at least one case, the cyber attacks were due to third-party tools and applications, such as "Twitter Counter." Years ago, when Twitter was still new, third-party applications like Twitter Counter allowed users to keep track of followers, find new followers, and post their Tweets on a schedule. Nowadays, few people use such tools, because Twitter has since updated their system to be able to offer many of the same abilities. However, even though most users stopped using Twitter Counter, many of them forgot to disconnect the tool from their account, leaving them vulnerable to a cyber attack. 

Because the third-party tool is more easily hacked than Twitter itself, criminals often look to use a program like Twitter Counter as a springboard to get into an account. Once they have hacked the app that has permission to access your account, they will have the ability to post from your account. In order to prevent similar issues on your account, make sure to check the options on your account (under "settings and privacy") and revoke access to any third-party applications that you don't use. To make your account even more secure, Twitter has some built-in security features. 

First, two-step authentication can be enabled on your account. While it seems more annoying to have to put in a password and a special code sent to your cell phone by text message or call, overall it can be worth it to avoid data thieves. Additionally, to make your account even more secure, you can choose a complicated password with a variety of letters, numbers, and symbols. Finally, make sure your password doesn't match that on one of your other accounts. If you use the same password for every platform, then if one account is compromised, they all will be. These quick and easy changes to your behavior online can help to protect you and make it much more difficult for hackers to make you their next target.

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Snapchat's Planned Updates Expect to Expand User Base

In late 2011, a group of Stanford students came together to develop a new kind of social media platform, which they called Snapchat. Snapchat was unique in that it aimed to allow virtual communication with the same level of emotional range that one might expect from an in-person conversation. To accomplish that goal, Snapchat was designed to be impermanent in that all messages, pictures, and videos sent through the app would be deleted after the recipient had viewed them. The new concept took the social media world by storm and brought in many users, especially among the teenage to early twenties demographic.

Eventually, however, the buzz died down and many users became bored of the concept, turning to standard social media platforms like Facebook and Twitter for their day-to-day use. Snapchat kept updating their software, adding features to make it more interesting to use, but some people didn't see a purpose in sharing 10-second blurbs of their life. It wasn't until late 2015 that the company made a big change that brought in so many more users: filters. Their filters gave users the ability to change their appearance, voice, or background, thereby making photos and videos more of a fun experience to share with friends. Since then, Snapchat has been continuously adding to their supply of filters, getting more and more detailed by the day. Most recently, as Paresh Dave described in his L.A. Times article, Snapchat is making another big change, a search bar that will make the platform that much more similar to competitors like Facebook.

Besides the fact that the new update seems to stray from the company's original plan to be different from other social media platforms, the search bar seems to be a great addition. Not only will users be able to look up friends by name, they will also be able to efficiently find celebrities and companies that they want to follow. Additionally, all users will have the ability to send their Snaps to the company for the chance to be featured publicly, a feature that was once limited to specific locations and events. Perhaps the coolest part of the new update involves the use of artificial intelligence to identify objects or people in public videos. In that way, a user could choose to view any Snap containing a specific product or featuring the image of a politician or some other famous person.

Because Snapchat is now allowing public submissions from anyone around the world, they are making their users happy and are granting themselves access to far more content. If users are willing to send in their own funny or thought-provoking images and videos, then Snapchat doesn't have to invest money into coming up with their own. Their AI will sort the Snaps based on event or location, which could be helpful for real-time coverage by real people in the event of a natural disaster or local emergency. All of these changes to the app seem to be timely and will hopefully be quite effective in both helping the company grow and allowing users to connect easily.

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Twitter Inc. to Shut Down Vine and Lay Off Hundreds of Employees

Five years ago, Facebook and Twitter got into a battle over who would ultimately purchase Instagram. When the more-powerful Facebook ultimately purchased Instagram, Twitter took a risk and went for the unheard-of Vine app. In the short-run, Vine was a far cheaper investment and ended up with millions of users. However, now that live video streaming seems to be the way of the future. According to Paresh Dave, in his L.A. Times article, Twitter is being forced to stop all future development on Vine and cut approximately 9% of its workforce to make ends meet as their profits continue to decrease.

Vine is an app that enables users, especially those with comedic talent, to share short videos, limited to approximately 6 seconds. Many people have gained viral fame due to Vine, including comedians like Thomas Sanders and singers like Shawn Mendes. Unfortunately, even though Vine gained massive popularity, it only lasted a few years before users and advertisers realized that YouTube and other platforms would be more lucrative. As one analyst stated, there are too many alternatives for video advertising to have a successful app that limits clips to 6 seconds.

Vine isn't the only thing Twitter Inc. is getting rid of, though. In order to save around $100 million per year, even after severance pay, Twitter plans to lay off approximately 350 of its 3,900 employees. Unfortunately, analysts don;t believe that the cuts will be enough in the long run. While Twitter's revenue is up 8% from last year, in part due to advertisement sales, it is also showing a loss of over $100 million per quarter. Twitter executives seem confident that the addition of live-streaming capabilities will enable the company to be more successful in the future, but that remains to be seen.

One of the main problems that analysts have pointed out regarding Twitter Inc.'s business is that users are too limited. On Twitter.com, posts are limited to 140 characters, and on Vine, videos were limited to 6 seconds. Users don't like limits, especially when they are so small. At least on Snapchat, videos have a slightly longer 10-second limit, nearly double that of Vine. There has been some talk in recent years of Twitter raising their character limits, but as of yet, that has not come to fruition. Logically, longer messages and longer videos would have more space for advertisement, so if Twitter wants to stay competitive, it may have to adapt to the longer format used by most platforms.

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Workplace by Facebook: The Newest Social Media Platform for Businesses

Many businesses have Facebook pages where they do a lot of their social media marketing. In fact, Facebook's statistics show that they have over 50 million pages dedicated only to small businesses. Additionally, over 41% of small businesses in the U.S. operate on Facebook to some extent. In Facebook's latest attempt to draw more demand, the company has created a new platform targeted specifically at businesses, non-profits, and other organizations. As described in an article by the Associated Press of the L.A. Times, the new platform, called Workplace, has several distinct differences from Facebook's business uses.

While Facebook business pages have the option of producing advertisements and sponsored/ promoted posts, Workplace boast a complete absence of ads but makes up for it by charging its users a monthly fee. Sensibly, Facebook has committed to certain price ranges based on the number of active users. If active users number under 1,000, they charge $3 per user per month. For 1,000 to 10,000, the price is $2 per user per month, and for any number of active users above 10,000, the price will be only $1 per person per month.

For the last 18 months, Workplace (originally called Facebook at Work) was only available to select organizations by invitation. Now that it has begun to be released to the general public, Facebook hopes that demand will grow quickly. Workplace has some similarities to normal Facebook, but also seems to take some notes from LinkedIn, in that it has a news feed and the ability to build profiles and connect with coworkers and people in similar fields. In theory, Facebook believes that Workplace's set-up should be pretty easy for users to grasp since its layout is so similar to Facebook's.

Growth doesn't seem to be much of a concern for Workplace. Even under the invitation-only system, users more than doubled over the past six months, from approximately 450 businesses to over 1,000. In general, Workplace is a communication tool that helps "connect everyone." Its algorithms are different from Facebook, which means you should see more content that actually pertains to you. Additionally, the platform is supposed to be a great facilitator for group chats and video calls, which can help tie together the employees of even the largest companies. At this point, it's hard to tell whether Workplace will be the next big thing, but knowing Facebook, it is very likely to become popular sooner or later.

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