Grocery Delivery: Niche or Mainstream?

Going shopping can be both inconvenient and time-consuming for the average person. People like to save time and money so you might think that a technological innovation to make grocery shopping more convenient might attract a lot of interest. According to David Pierson's L.A. Times article, that might not be the case after all.

Amazon recently put in a $13.7 billion bid to acquire Whole Foods Inc., including all of its stores, warehouses, and distribution centers. Although Amazon already has a service called AmazonFresh, which allows customers to order fruits, vegetables, and other perishable food products to be delivered on the same day, this acquisition seems to show that Amazon is looking to gain greater traction in the grocery-delivery market. But, the question still remains: will grocery delivery be a successful venture in the years to come?

During the dot-com boom of the 1990s. a company called Webvan had a goal of making grocery shopping a thing of the past. They planned to do what Amazon is attempting to do: make grocery delivery mainstream. Unfortunately for Webvan, even after $800 million in funding, they were ultimately forced to declare bankruptcy nearly 20 years ago. They realized too late that, at the time, grocery delivery was both incredibly costly and extremely risky because it takes a certain kind of customer to let someone else pick out their groceries for them.

Research has shown that people have some innate preference for picking out their groceries themselves. They want to be able to look at each and every piece of fruit before purchasing it, making sure that it's unbruised or the right level of ripeness. Consumers don't trust that an employee of AmazonFresh or another similar company will be able to do as good a job as them when picking out their groceries. Especially if they end up paying the same amount for the delivered groceries as for those purchased in the store, customers will not sacrifice quality for a little bit of convenience.

However, if the convenience factor was there and the prices were reduced, studies show that the combination might be enough to convince some customers to try out grocery delivery. People care about the price more than anything else. That's why discount grocery stores like Aldi have been expanding so quickly in recent years. Even if the quality of the food is not phenomenal, the lower prices bring customers in faster than at any other chain. So, although many people in this day and age want organic fruits and vegetables, few of them purchase their organic foods at Whole Foods, because the chain is known to have high prices. If Amazon somehow found a way to reduce the prices and deliver the food, all while still making a profit, their goal might be achieved in the near future.

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"365 by Whole Foods" Market Boasts Lower Prices and Higher Efficiency

This week, Whole Foods opened their "365 by Whole Foods Market" in Silver Lake, the first of a set of 13 such stores to be built around the country this year. The supermarket chain's new style of smaller store has already interested many customers in its first couple of days, and the company expects the fad to grow rapidly. In her L.A. Times article, Samantha Masunaga describes the new type of store and some of the ways it differs from the classical Whole Foods supermarket.

365 is Whole Foods' first smaller format store. However, it features many high-tech options and better deals than their regular stores, making it a highly sought-after alternative. People, especially Millennials, go to Whole Foods because they are looking for healthier, organic food options. However, eating healthier is often costly, and most people have pretty inflexible budgets when it comes to groceries. Therefore, when shoppers found out that 365's products were the same, but at a cheaper price, they flocked to the new store.

On Wednesday morning, when the store opened its doors for the first time, the parking lot was full and then some.  Interested shoppers circled the lot, having trouble finding a spot to park their cars, but when they finally got into the store, they were amazed by what they found. While the 365 has a smaller selection than a normal Whole Foods, its prices are significantly cheaper, which, too many Millennials with little disposable income, is a worthwhile trade-off. Additionally, the displays of produce feature electronic readers that measure the weight of fruits or vegetables and print stickers based on the measurement. In that way, the check-out process is quick and easy, saving time for both customers and employees.

Besides the reduced variety, the new 365 will also be missing Whole Foods' signature deli counter. However, it still has a large salad bar and a variety of pre-cooked hot food items. Analysts believe that 365 is likely Whole Foods' response to losing their share on the health food market. Other stores like Ralphs and Target have begun to provide organic options for their customers, which means Whole Foods is facing much greater competition in a once-blue ocean. Over the past three quarters, Whole Foods has shown declining sales, but the management hopes that the smaller, less cost-intensive 365 stores will help to turn that around over the coming year.

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Grocery Chain Haggen's Bust May Have Little Effect on Competitors' Prices

Grocery chain Haggen Inc., which spent approximately $1.4 billion last year in a dramatic expansion along the West Coast, was forced to file for bankruptcy this month, undoing everything it had accomplished over the past several months. While Haggen believed that its buy-outs of several dozen Albertsons, Vons, and Safeway supermarkets would help the Northwest-based company grow, in Shan Li and Andrew Khoury's L.A. Times article, it is explained why their business plan may have been flawed from the start.

According to experts, Haggen's purchases were doomed to fail from the beginning. Not only was the cost of purchasing and converting 146 supermarkets of various brands remarkably high for the 18-store chain, but Haggen's prices were seen as too high for the quality of produce being provided. According to the founder of DJL Research, a research firm specifically for supermarkets, no one believed that Haggen had any chance of success with their large acquisition.

Analysts go on to claim that Haggen's prices were determined too much by the prices already in place at the purchased supermarkets. Instead of doing their own research, they chose prices similar to those of rivals like Albertsons or Safeway. Haggen is known for its higher quality meats, seafood, and organic produce, which would normally be reason enough to qualify higher prices than their competitors'. However, complaints from customers seemed to all point to less than fabulous service and produce of lower quality than advertised.

Perhaps the lack of proper business planning in the stores was due to the stresses Haggen experienced because of the buy-outs. Albertsons, one of the former owners of some of the stores, broke off their tenuous business relationship shortly after the purchase. Albertsons opened lawsuits against Haggen, stating that $41 million worth of inventory had not been paid for, and in response, Haggen sued Albertsons, claiming that the competitor was consistently working behind the scenes to push Haggen out of the market. Perhaps Haggen's legal struggles interfered with its ability to run its newly obtained markets properly, Now that Haggen plans to pull back and keep only its 37 stores in Washington and Oregon, its reputation for high-quality may one day be restored.

For the over 8,000 Haggen employees in California alone, the bankruptcy will hit hard, The Local 324 United Food and Commercial Workers Union is rightfully upset, especially after having filed recent grievances against Haggen for layoffs and reduced hours. For others in the community who do not work for Haggen, however, economic analysts and regular shoppers alike do not expect to be affected by the closures. Since there is enough competition going on in the community, between Ralphs, Wal-Mart, and other stores, they believe that prices will not likely rise significantly. Who knows? In the end, perhaps Haggen will earn enough money from the sale of the closed stores to get back on their feet in their Northwest home base.

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