Friday, August 4, 2017

New System to Alert Passengers via Mobile App if Luggage is Lost in Transit

Many people often need to travel often in this day and age. Technology has helped people to become more connected and some businesses even operate out of multiple countries at once. Therefore, people conducting business and people looking to visit friends and family will usually need to resort to flying to their destination. Because flying has become so mainstream and efficient, it's not unheard of for some individuals to board multiple flights per month. However, with all that popularity comes mistakes. Flights get overbooked, luggage gets lost, and the whole trip can be a frustrating experience. According to Hugo Martin's L.A. Times article, American Airlines is addressing one common issue: lost luggage, in the hopes of making the experience a little bit better for everyone.

Airports, especially those located in major cities, host many flights per day, with planes from dozens of different airlines. It's no surprise that luggage gets misplaced among so many thousands of travelers. The more frustrating part for many passengers is that they have to wait by baggage claim for every piece of luggage to exit the plane before they can definitively determine that their luggage is gone. Then, they have to go through the whole process and fill out paperwork so that when their belongings are found, they can be returned. People nowadays value efficiency and look to save time in every situation, so a big time-waster like that is not appreciated.

American Airlines is beginning to use a new system of scanning luggage at multiple checkpoints along the boarding and transport process, which keeps better track of everything. Additionally, all of the data is being uploaded to their system, and an alert gets sent out to a passenger if the system finds that their luggage was lost along the way. Because the passengers are getting a text message or app alert, they are able to immediately go to fill out the paperwork instead of first waiting for baggage claim, which can make an inherently stressful situation a little bit easier. In the coming years, lost luggage may be a thing of the past. New technology has been driving down the number of bags misplaced each year, and some research shows that use of RFIDs and other similar technology could lead to a 99% success rate on tracking bags, which could save millions of dollars in the long-run.

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